Howz Privacy Policy

Howz Privacy Policy

Information we collect from you about you

You may be registered with Howz directly as the customer for monitoring in your home or as an Important Person.

To register with Howz you are required to give us your first name, surname, email address, address, contact telephone number, and your date of birth. You will be able to choose your username.

You will have the option to provide other information about your health and personal circumstances in order for us to provide you with better services.

The information you collect is your responsibility and Intelesant has no responsibility for or control over the access to the content, information or data that you generate through use of Howz.

If you contact us we may keep a record of that correspondence.


Information we collect about you as you use our app or website

Every time you use the Howz app we may automatically collect information such as the type of device you use, a unique device identifier, mobile network information, your mobile operating system and time zone setting and how you use the app. We may also may collect information about your visit to our website , including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse­overs), and methods used to browse away from the page and any phone number used to call our customer service number. Information we collect from other devices With regard to devices or installations that we provide to you we may automatically collect data and other information on your power usage and consumption, usage patterns, appliances used by you, temperature, heat, light and movement. Who sees your information The customer service team and clinical leads at Howz will see the information that identifies you to enable us to offer customer support. The Howz technical team will see the data from the sensors, but this does not enable them to see the personal information connected to the data and allows them to work on the system ensuring the data is managed effectively. Information may also be shared by you with those you have identified as an Important Person. How we store your data All personal information you provide to us is stored on our secure servers. We only share your information through a secure transmission system within the internet. The data transmitted from the monitors in your home contains no personal identifiable information. Whilst Howz is open, data is stored on your device. If you backup your device to a service such as the Apple iCloud it is possible that your data might be stored in this service. It is not necessary to back up Howz in this way as all of the information is stored on our own secure servers. How we use your information for our own purposes We may use the information you share in Howz to continuously improve and develop our products such as new features, better performance and security. We may also use the information to promote the service, evaluate the impact of the service, and share learning through publications. However, information used for these purposes will have all of your personal details removed, and no­one will be able to identify you from the information they see. We will not sell or otherwise provide any information that identifies you personally to any third party without your permission or without giving you notice about it in this policy. Usernames and email addresses Usernames are used to uniquely identify you in Howz. They can be the same as your email address if you choose but do not have to be. Your username must be linked to an email. This is so that we have a way of contacting you or to help you reset your password if you have forgotten it. Please keep your username and password safe. Your email can be linked to someone else’s email. This may be the case if you do not have or do not want to have an email address and another person is helping you so that you can use Howz. In this case you must be sure that you can trust that other person with your information. You can choose to link your username to another email address at any time. Making changes and deactivating or deleting your account You may deactivate or delete your account or remove messages from your Timeline by contacting Intelesant customer service as directed on the website. You can remove an Important Person at any time. Once they are removed they will not be able to open the app again. Whilst your account is deactivated you will not be able to record new entries into the app and you will not be able to open the app again. Your Important Persons will not be able to see any new information or record new messages and once the app is closed they will not be able to open it again. If you change your mind whilst your account is deactivated full use of the app can be restored to you by contacting Intelesant customer service as above. If you request that your account is deleted your account will first be deactivated for 30 days. Once your account is deleted you will not be able to restore it. Your Important Persons will not be able to open it again. An archive of information stored within the app will be retained by us in accordance with our retention policy. Further information For the purposes of the Data Protection Act 1998 the data controller is Intelesant Ltd whose registered office is Gold 146, Sharp Project, Thorp Road, Manchester M40 5BJ. If you have questions or complaints regarding our use of your information and your privacy please contact us by email at Version 1.1 April 2016